How can we help?

Halı Yıkat Portal is a business-specific management system. Your account is created by the administrator of the business you work for, who sends you a username and password. There is no public sign-up form in the app. If you haven't received your login details, contact your business administrator.

Your business's system administrator (an admin-level user) can reset your password. If you can't reach your administrator, write to us at destek@haliyikat.com.tr and we'll direct you once we've verified your business account.

Yes. The app stores order, payment and stage-change updates on the device, then syncs with the server in one tap once you're back online. If you run into a sync issue, try the "Sync Now" button in the app again; contact us if it persists.

The live location of users in the field-crew (driver/technician) role is shown to the business administrator for route optimization and delivery tracking. Location records are kept for at most 35 days and are then automatically deleted. See the Privacy Policy for details.

You can send an account and personal data deletion request to destek@haliyikat.com.tr, along with the name of your registered business and your username. Your request is processed within 30 days at the latest for all personal data outside our legal retention obligations (e.g. finance records). See Privacy Policy — Your Rights for details.

Notifications depend on device permissions and your internet connection. Make sure notification permission is enabled in your device settings. If the issue continues, write to us with your device model and OS version.

Send the issue you encountered, with a screenshot, to destek@haliyikat.com.tr or our WhatsApp line; we'll get back to you as soon as possible.